FREE UK DELIVERY ON ORDERS OVER £50

Returns & Cancellations

RETURNS & CANCELLATIONS
​To return a product, please send an email to info@skincarewithcompassion to notify us of your intent to return an item or items. Please include your name, the item(s) you wish to return, and the reason for the return. We will refund all qualifying returns to your credit card or PayPal account within 7 days of receiving your return. Original shipping charges will not be refunded, unless the return is a result of our error, in which case we will email you a return label to print out and use.

We will gladly replace any damaged or defective item immediately, and will cover the cost of shipping to send the faulty product back to us. Please email us in the event you receive damaged or incorrect products.
​Items that qualify for our 14-day return policy must be unused within 14 days of purchase.​​
For all returns we receive that exceed the 14 day limit, we reserve the right to deny a refund or partially refund at our discretion. For that reason, we strongly encourage you to email us at info@skincarewithcompassion.com before returning a product for a refund, to make sure you are eligible. 

Once an order has been placed on our website that you no longer wish to receive, please contact us immediately. If your order has not been shipped upon receiving the cancellation request, we will refund the full payment to you.  If the item has been despatched, you will be responsible for the cost of returning the package to us and this would be treated as mentioned above.